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招聘信息

Customer Success Associate 客服专员
发布时间:2018-08-22 结束时间:2018-09-30

公司名称:共编软件技术(上海)有限公司

工作地点:广东省 - 深圳市

工作性质:全职

职能类别:销售/零售/客户服务类

招聘人数:1人

薪资待遇:8000-9999

工作内容描述

About First Code

First Code Academy is empowering Asia’s next generation to become creators of technology by teaching kids age 4 to 18 about programming, design and entrepreneurship. Since 2013, we have taught 10,000+ students in various Asian cities and are continuing to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in next generation’s education, join us now!

About the Role

  • Oversee campus and class operations - You are the face of our fun, creative, empowering brand. You will be the point of liaison to facilitate parents and students coming into the classes. You will help to ensure our campus is in tip-top shape and curate interesting and relevant content to build an on-brand atmosphere.

  • Assist in managing instructors & class schedule - Facilitate instructors assignment in our courses and make sure our workshops, consultation schedules and class schedules run without a hitch. Coordinate with instructors to bridge available classes with the available instructors.

  • Engage with interested parents on suitable courses - You will be the representative of First Code brand for new parents interested in our courses. You enjoy talking to people and love problem-solving and finding the best solution for their needs. The sales funnel will be your go-to tool to close leads and crush targets.


REQUIREMENTS

  • Minimum 1 years relevant working experience in customer service function, experience in hospitality industry is an advantage

  • Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment

  • Exceptional interpersonal and communication skills

  • Extremely detail oriented

  • Excellent at prioritizing and executing quickly on high-priority projects

  • Excellent command of spoken English and Mandarin

  • Customer-oriented with pleasant manner and patient for dealing with kids

  • Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.

  • Immediately available is highly preferred

  • Availability to work Tuesday - Saturday


BENEFITS

  • Join us in revolutionizing the concept of education in Asia

  • Shape the direction of First Code Academy and be part of it from day 1

  • Be a part of a compassionate team that treats you like family and emphasizes open communication

  • Be part of the fun - our Summer video :) https://youtu.be/6PJUnLfQffg

  • Get involved in large scale events such as AppJamming Summit (http://appjammingsummit.org/), a regional app competition for kids from age 8 to 16 to showcase their app creation. We will host Semi-Finals in Hong Kong, Singapore, Shenzhen (first time this year!) and a Final in Hong Kong with students joining us from all over Asia.

企业简介

First Code Academy (FCA),亚洲青少儿STEM教育品牌领导者,2013年在香港创立。全英文小班授课,线上教学,鼓励创新、协作、互动和讨论。让4-18岁青少儿畅游源码世界,勇于创造,乐于分享,成为善用科技的国际化创客。

目前已超过10,000名青少儿在香港、台北、新加坡、上海和深圳等城市的线上和线下课堂学习,我们获得在CNN, 《福布斯》、 《彭博新闻》和《华尔街日报》关注和权威报道。



其他信息

联系电话:13926591932

单位地址:上海市静安区永和路318弄18号401室