Senior Specialist CLM - HRC0704442 - as first point of contact - all demand fulfillment related activities with Infineon Customers end-to-end. We provide Premium Customer Experience by orchestrating between Customers and Internal Partners –providing value-add information & services to all parties through close communication and collaboration.
Job Responsibilities:
In your new role you will:
Proactive collaboration and communication with customer are key in CLM’s job.
Operate within Order Management systems and act according CLM Touch Scenarios, manage CLM KPI.
Coordinate different customer locations regarding order management & logistics tasks.
Proactive collaborate and communicate open-orders, delivery plans and lead times towards customer.
Manage escalation situations in collaboration with internal partners by obtaining and verifying customer information.
Analyze and understand customer’s demand and order behavior and proactively avoid supply issues by making use of reports and tools.
Proactive provide expected changes in customer demand and align action internally, continuously drive the improvement of demand supply gaps.
Understand customer supply chain end-to-end and strive to reduce complexity by developing customer insights and market intelligence (e.g. Supply Chain channel, product know-how, market development).
Review current operation processes and deployment of improvement measures (e.g., EDI, logistics programs, Supply Chain concepts).
You are best equipped for this task if you have:
Degree in Logistics/Supply Chain Mgmts., Engineering, Commercial.
0-1 years’ experience in manufacturing, preferable in planning. Enjoy working in a customer service environment.
Ability to work with SAP SD, SAP MM, Microsoft Application.
Pro-active and able to work under pressure.
Good interpersonal skill in handling tough situations.
Analytical skill is essential in maintaining an optimum inventory team player.
Able to work independently.
Fluent English in oral and writing.
Contact person：
Sunny.Wang@infineon.com
联系电话：21 6101 9463
邮编：200120
单位网址：https://www.infineon.com/
